Help and updates
- 1. Use the Converso Help Center
Open Help Center from the application navigation when you need setup instructions or help with a day-to-day task. The welcome dialog also links to Converso's…
- 2. Troubleshooting
Use these checks to narrow down a problem before contacting support. Note the workspace, time, action and exact error, and change one thing at a time. Use…
- 3. Known issues and current limitations
Check this page when a feature behaves differently from what you expected. It separates current limitations from capabilities that are not available. The…
- 4. Publish a help centre for your customers
Publish guides your customers can browse and search, using articles connected to a knowledge base. This gives customers a self-service resource and supplies…
- 5. Contact support
If the relevant guide and troubleshooting checks do not resolve your problem, email support@converso.ai or use webchat via the widget in the bottom right…