3. Known issues and current limitations

Check this page when a feature behaves differently from what you expected. It separates current limitations from capabilities that are not available.

The findings below come from the implementation review dated 19 October 2026. This is not a live service-status feed or a release announcement.

Behaviour to note

• Sending a staff reply or assigning a conversation does not itself clear AI handling. Confirm handoff before relying on exclusive human response.
• A manually reopened blocked thread does not have consistent local-block enforcement across staff-send paths. Do not use reopening to contact someone you have blocked.
• Workspace Save uses separate operations; after an error, reopen the editor and check which changes were saved.
• Report rates use different timestamp bases and can exceed 100% in narrow periods. Review the AI report definition before interpreting them.
• Browser notifications require the running application and browser permission; they are not a closed-app push service.

Unavailable capabilities

The current version does not provide:

• Contact-file import or saved contact segments.
• A separate agent store or marketplace.
• Public API keys or generic outbound webhooks.
• Credit top-ups or WhatsApp CSAT.
• Account help-centre ZIP export/import or manual article ordering.

These are unavailable capabilities rather than temporary outages. No delivery dates are announced here.

Related guides: Troubleshooting, Product updates, Contact support.