5. Contact support

If the relevant guide and troubleshooting checks do not resolve your problem, email support@converso.ai or use webchat via the widget in the bottom right corner.

What to include

Help the team reproduce the issue with:

• Your business and workspace, and the page or feature involved.
• What you tried, what you expected and what happened.
• The exact error and any request identifier shown.
• The approximate time and timezone.
• A redacted screenshot, if it clarifies the result.

For billing questions, specify whether the charge is from Converso or a provider. Use only the customer data needed to explain the problem.

Credentials and account access

Do not send passwords, signing secrets, webhook URLs or complete authentication tokens. For access problems, try an already-linked sign-in method if available. Support still needs to verify identity; a matching email address alone does not bypass that process.

Related guides: Troubleshooting, Converso Help Center.