6. Import contacts: current availability

Bulk contact-file import is not currently available in Converso. There is no CSV contact import wizard, column-mapping workflow or public API-key import route.

Available contact workflows

You can build and maintain customer records through:

• Manual creation: add an individual record in Contacts, enter a valid email or international phone number, then add tags and custom attributes.
• Incoming conversations: supported channels create or resolve contacts using their normal identity process.

See Create and manage contacts for the individual-record workflow.

Contact lists and knowledge

Do not upload a customer list to Knowledge as a substitute for contact import. FAQ spreadsheet import creates question-and-answer sources for the agent; it does not create contact records. The uploaded content can become available for knowledge retrieval, which is a different purpose.

Related guides: Contact attributes, Contact support.