3. Configure notifications
Choose the events you want to hear about in Settings → Notifications. Each user controls their own preferences, so you can focus on the conversations and assignments relevant to your work.
These settings do not change workspace membership or grant browser permission; those need to be checked separately.
Notification events
| Event | Recipient or trigger |
|---|---|
| Assigned to me | Another person or routing assigns you a conversation. |
| Mentioned in a note | A teammate mentions you in an internal note. |
| New conversation in my workspaces | A conversation needs humans in a workspace you belong to. |
| Unanswered too long | The workspace threshold is reached; the assignee, or workspace members if unassigned, can be notified. |
| WhatsApp number health | Channel-health notices for admins. |
Delivery preferences
Each row offers In app and Browser push. Notification sound is a separate personal toggle. Defaults are enabled. Changes save when you toggle a control; there is no final form-wide Save button.
For normal conversation notices, disabling In app also prevents the generated notice from reaching the browser-push path. WhatsApp health notices have a separate administrative delivery path; do not assume their preferences behave identically until checked in your deployment.
Browser notification test
- Turn on Browser push for the event you need.
- Accept the browser permission request.
- Keep Converso open and connected, move focus to another browser tab or window, then ask a colleague to assign you a conversation or mention you.
- Check the in-app feed, browser notification and sound separately.
The label Browser push refers to browser notifications delivered while the application is running; it is not a service-worker push service guaranteed to work after closing the app. Staff email notifications are not provided.
Delivery checks
If a notification does not arrive, check:
- Browser permission: allow notifications for the Converso site.
- Operating-system settings: confirm notifications and sound are allowed.
- Window focus: browser notices and sound are suppressed while Converso has focus.
- Who triggered it: self-assignment and self-mentions do not produce their normal notifications.
- Membership: new-conversation notices depend on workspace membership.
Conversation state and notices
Snoozed conversations are excluded from the unanswered scan while snoozed, but snooze is not a universal notification mute. Blocking closes the affected threads and prevents ordinary new message activity; it does not erase earlier notices. Slack notices are configured separately under Developer.
Related guides: Assignment, Statuses, Developer.