5. Channels
- 5.1 Install webchat on your website
Add webchat to let website visitors contact your workspace's agent and team. An Admin copies the installation snippet from Settings → Widget; someone with…
- 5.2 Widget setup and identity verification
Make webchat fit your website and, where needed, recognise customers who have signed in to your application. Appearance and identity are separate parts of the…
- 5.3 Connect WhatsApp to Converso
Connect WhatsApp so your team can manage messages alongside other customer conversations in Inbox. Each workspace can connect to one WhatsApp number. Open…
- 5.4 Send and receive WhatsApp messages
You can manage WhatsApp conversations from the workspace Inbox once an admin has connected the workspace's number. Incoming messages use the WhatsApp identity…
- 5.5 Use WhatsApp templates and fill their fields
Use a WhatsApp template when the composer requires one or when starting an eligible conversation from a contact. You can review the content and fill its fields…