1. Getting started
- 1.1 Welcome to Converso
Converso brings AI agents and your team together to help customers in one place. Your agent answers questions using your business knowledge, while your team…
- 1.2 How Converso works
Converso connects your customer channels, business knowledge and team through workspaces. Understanding what belongs to each workspace and what is shared helps…
- 1.3 Go live checklist
Before opening a channel to customers, check that your agent gives accurate answers and your team can take over smoothly. Work through this checklist after…