1. Install webchat on your website

Add webchat to let website visitors contact your workspace's agent and team. An Admin copies the installation snippet from Settings → Widget; someone with website access adds it to the pages where you want chat available.

Installation

Select the correct workspace in Widget settings.
Review appearance, Allowed domains and mobile visibility.
Copy the supplied script snippet without changing its workspace identifier.
Add it to the pages where the widget should be available.
Open a page as a visitor and send a test message.
Find the conversation in the intended workspace's Inbox.

The snippet includes the deployment's widget URL and a data-workspace identifier. Use the actual snippet rather than constructing a URL from this guide. For signed-in customers, add the server-signed token as described in the identity guide.

JavaScript controls

Use these controls when integrating webchat into your website:

Converso.open() opens the widget, for example from your own support button.
Converso.identify(token) supplies a signed customer identity.
Converso.on('unread', callback) reports unread-count changes.
Converso.reset() resets the widget on sign-out.

The identity secret stays on your server; these controls do not expose it to the browser.